Delete your MineRoll account

Delete inside the app

1. Open MineRoll and sign in to the account.
2. Open Profile.
3. Select the account deletion option when available and confirm the request.

Request deletion by email

Email support@minerclub.club from the address associated with your account. Use the subject MineRoll Account Deletion and include your player ID if available. We may request reasonable verification before deleting data.

What will be deleted

After verification, we will delete or anonymize account profile data and game progress associated with the request, including lands, inventory, task progress and active reward state, except information we must retain.

What may be retained

Purchase, payout, fraud-prevention, security, dispute and legal-compliance records may be retained for the period required to protect users, meet platform obligations, resolve transactions and comply with law. Retained records are restricted to those purposes.

Consequences

Deletion is permanent after processing. Game progress, virtual items and unprocessed in-app reward records cannot be restored. Complete or resolve pending purchase and payout questions before requesting deletion.

Processing

We aim to acknowledge requests promptly and process verified requests within the period required by applicable law. We will contact you if more information is necessary.